In order to take advantage of our RMA (repair material authorization) program please review the following guidelines prior to proceeding with your return.
1. The product(s) must be for repair and/or replacement, not credit. All credit returns must use the SRA process on the previous page no later than 7 days from point of receipt.
2. The product(s) must have been purchased from PCS Wireless, Inc. no more than 30 days after the date on the original invoice.
3. The product(s) must not have come in contact with any liquid and/or must not show any signs of physical damage if you are returning it for repair/replacement.
4. The product(s) must be returned WITHOUT any accessories and/or parts and collateral such as batteries, headsets, manuals, etc… Ship the HANDSET only!
5. The product(s) must be shipped back to PCS Wireless, Inc. with the RMA form and RMA number as it will be provided to you upon acceptance of your claim.
If your RMA request meets all of the above guidelines and you wish to proceed with the process please click the following link:
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(to download right-click on link above and choose Save Target As...)
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