Customer service

We’re dedicated to putting our customers first. And as our customer, you can count on responsive customer service and support — each and every time you work with us. Our service department is available and on call during business hours, and our team is empowered to assist you with your requests and needs.

Service hours:
Monday — Thursday: 8:30 a.m. to 6:15 p.m. Eastern
Friday: 8:30 a.m. to 1:30 p.m. Eastern

Returns authorization:
We have a return material authorization (RMA) program, providing an easy method for returning products purchased from PCS Wireless for repair/replacement. We also have a convenient sales return authorization (SRA) program for items shipped back to PCS Wireless for credit purposes. To access the complete information and downloadable forms, please login or register for the PCS Wireless Partner Portal.

For assistance, please call 973.805.7400 or email info@pcsww.com.